NYC EMS responded to record number of 911 calls in 2023: union

By Thomas Tracy | January 12, 2024

New York City’s emergency medical technicians and paramedics responded to just over 1.6 million emergency calls last year, making 2023 the busiest year in the history of FDNY EMS, the union said Friday.

The number of emergency calls EMS responded to last year was a 2% jump from 2022, when 1.5 million calls were logged and a 14% jump from the height of the COVID pandemic in 2020, said union officials, who announced the figures amid ongoing efforts to negotiate a new labor contract with the city.

All told, EMS responded to 1,619,863 emergency calls last year — 38,992 more than the 1,580,871 runs they completed in 2022. In 2020, when COVID closed the city, EMS responded to 1,412,690 emergency calls, according to FDNY numbers the union acquired. The FDNY could not immediately confirm the numbers Friday.

EMS, considered the city’s street doctors, respond to emergencies nonstop during any given shift, said Oren Barzilay, the president of Local 2507, which represents city EMTs and paramedics.

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